AUTOMATIONS > SERVICE REQUEST

Keep customers in the loop to reduce complaints and escalation

Save everyone time by linking your customer-facing systems to your operations systems so that customers can clearly see their request status.

LET'S CHAT
Customer Portal
CLASS OF SYSTEM

Enable customers to report maintenance issues through a portal and receive updates on work-in-progress.

Success
USE CASES

What is this automation used for?

Work Order Management

Digitise your work process to optimise work performance and extend the life of your assets

 

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Service Request Automation

Keep customers in the loop to reduce complaints and escalation

 

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Customer & Citizen Portals

Improve customer satisfaction by making transactions easy

 

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INDUSTRIES

Where is this automation used?

Manufacturing

List some types of manufacturing organisations

Heavy Industry

Oil and gas production facilities, mining facilities

Infrastructure

Roads, pipes, utilities, rail ports, airports

Local Government

Cities, towns, districts, counties

Healthcare

Research centres, hospitals, long-term care centres

Real Property

Commercial, industrial

Education

School districts, post-secondary institutions 

Aviation

Airlines, air navigation services, drone operators

Other

Enterprise-level organisations

ADDITIONAL RESOURCES

Need more information?

Download our fact sheet for this automation.

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AUTOMATION > SERVICE REQUEST

Service Request Automation (White BG)