Organise your systems around key steps in your consumer interactions

Provide transparency into your service delivery by reporting status of requests at each stage. Retrieve data from back end systems related to service requests, billing, and bookings.

LET'S CHAT
Customer Experience
USE CASES > CUSTOMER AND CITIZEN PORTALS

Your staff is swamped with customer inquiries

Customers become frustrated when they can’t view up-to-date information on their transactions. Save time and increase trust by providing timely and accurate service request, billing, and transaction data in your customer portal.

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POWERFUL BENEFITS
make data visible

Be transparent

Customer can access all of their information through a single portal

Equipment Status

Communicate clearly

Notify customer as their service request is processed

Customers Loop

Simplify

Our automations do the heavy lifting so you can focus on design

Improve customer satisfaction by making transactions easy

Sales and service interactions account for 80% of your brand image.

  • Connect your customers to their account and billing data
  • Track and report on their service requests
  • Make it easy for customers to book service appointments
Success
AUTOMATIONS

How does an automated solution work?

Master Data-1

Service Request

Enable customers to report maintenance issues through a portal and receive updates on work-in-progress.

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Register Account

Link your customer records to their billing accounts. Verify customer ownership of an account through this automation.

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Transaction History

Retrieve transactions from your billing accounts to display in a customer self-service portal.

CASE STUDY

Read a case study about enterprise integration with FME

With a little imagination and expertise, FME became the exact tool this growing government needed for enterprise integration.

Learn about how the Township of Langley joined other regional leaders in leveraging the FME Platform to meet residents’ needs.

 

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CASE STUDY

How a town used geospatial data to serve its community of 200,000 people

Connecting and communicating with customers in a modern and efficient way is no easy feat, especially for a community serving more than 200,000 residents like the Town of Richmond Hill.

Discover how the Town of Richmond Hill incorporated geospatial data into its operations management system and CRM to improve its ability to serve the community.

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