Resource guide

The 5 Dysfunctions of Automation

A practical guide to fixing the In-Between.

Automation is not the problem. Uncontrolled automation is. This guide helps local government, utility, and public works teams see where work breaks in the handoffs between service requests, work orders, field activity, assets, GIS, ERP, finance, and reporting.

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Why this guide matters

The 5 Dysfunctions of Automation show up in the spaces between the systems your organization already uses: between request and work order, work order and field activity, field activity and asset update, asset update and GIS, completed work and finance, finance and reporting, and planning and execution. Spatial DNA focuses on this In-Between so automation becomes controlled, governed, visible, and operationally useful.