Infrastructure Workflow Automation for Cities and Utilities

Connect GIS, asset management, ERP, CRM, and field systems to automate how work moves across departments.

Spatial DNA helps cities and utilities eliminate manual handoffs, reduce data re-entry, and keep workflows aligned from request to completion — without replacing existing systems.

SEE A WORKFLOW IN ACTION EXPLORE HOW SDNA WORKS
THE PROBLEM

Disconnected Systems Create Broken Workflows 

Most cities and utilities already run powerful systems - GIS, asset management, ERP, CRM, and field platforms.

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The challenge isn’t the systems themselves. It’s that they don’t work together in day-to-day operations.

As a result: 

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Staff manually re-enter data

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Spreadsheets fill the gaps

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Status updates lag reality

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Approvals get stuck in email threads

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Decisions are made without full context

This creates delays, risk, and frustration across departments.

THE SPATIAL DNA APPROACH

Built for How Cities and Utilities Actually Work

Spatial DNA does not replace your systems. 
It connects and automates workflows between them. 

The SDNA Platform acts as an integration and automation layer, enabling systems like Esri, Trimble, Cityworks, and ERP platforms to work together in real time. 

This allows cities and utilities to:

Automate repeatable workflows

Maintain data integrity across systems

Reduce manual effort and IT burden

Gain shared visibility across departments

HOW IT WORKS

Connect → Automate → Align → Decide 

 

  1. Connect Existing Systems
    Securely integrate GIS, asset management, ERP, CRM, permitting, and field platforms using pre-built connectors and common domain models.

  2. Automate Operational Workflows
    Apply reusable automation logic to real processes - not abstract data syncs.

  3. Align Teams and Data
    Ensure updates flow bi-directionally so everyone sees the same information at the same time. 

  4. Enable Better Decisions
    Turn operational activity into clear, auditable, defensible decisions.

COMMON WORKFLOWS THIS SOLUTION SUPPORTS

Service Requests → Work Orders → Completion 

  • Citizen requests captured in CRM 
  • Work orders automatically created in asset systems 
  • Status updates synchronized in near real time 

Asset & Financial Synchronization 

  • Work order updates reflected in ERP 
  • Inventory, labor, and cost data aligned 
  • Clean audit trails without reconciliation 

Capital Project Coordination 

  • Project data synced across engineering, finance, and permitting 
  • Approvals routed digitally 
  • Leadership gains real-time visibility 

Field → Billing Automation (Utilities)

  • Field updates captured on mobile 
  • Billing and inventory updated automatically 
  • Faster service closure and fewer errors 
REAL-WORLD RESULTS

Used in Live Municipal and Utility Environments

Cities and utilities use Spatial DNA to eliminate spreadsheets, reduce manual data entry, and automate infrastructure workflows without costly system overhauls.

Organizations typically see:

  • 60 - 80% reduction in manual data handling 
  • Faster approvals and service resolution 
  • Improved cross-department coordination 
  • Lower integration risk for IT teams 
HOW THIS COMPLEMENTS YOUR EXISTING SYSTEMS

Works With Your Technology Stack - Not Against It

Spatial DNA extends the value of the systems you already use, including GIS, asset management, ERP, CRM, and permitting platforms.

It focuses on workflow orchestration and automation - not replacing or owning your underlying systems.

 

Bring Your Infrastructure Workflows Together

Connect your systems, automate workflows, and make faster, more defensible infrastructure decisions.

GET STARTED